PricingITI aims to provide the most accurate information on book prices at all times. Occasionally publishers may increase their prices unexpectedly, and this is often something we become aware of only upon ordering stock from them. In the event that this occurs, or in the event of a pricing error howsoever caused, and the amount of difference is greater than 10% we will check with you to see if you still wish to receive the item at the new price. All prices are quoted in US dollars. Prices quoted in other currencies on the website are for information purposes only. Your credit card provider will convert to your local currency.
Shipping & Handling
We can ship to virtually any address in the world. A minimum shipping charge of $25.00 applies to all orders. Orders are usually shipped from the local warehouse closest to the customer using the most cost effective method. Express Service surcharges are based on actual service costs.
We will make every effort to provide prompt delivery of books to customers however actual delivery is dependent on the availablity of the book and the time required to obtain it from the publisher if it is not in our stock. Delivery time on titles not held in stock is usually between 3 to 4 weeks.
The actual time to deliver the order is based on the amount of time required to obtain the publication from the publisher PLUS the delivery time.
Canadian orders for printed publications are subject to 5% GST which is added to the invoice. Items subject to HST include those that are provided as downloads (ebooks), on CD-ROM or USB along with directories in Print, on CD-ROM or USB. Shipping chrages are alos subject to HST. Institutions that are exempt from GST or HST must provide exemption numbers when ordering.
International customers are responsible for any local duties or taxes if applicable.
Refunds and Returns
At the International Tax Institute we want our customers to be completely satisfied with their purchases. We will do everything possible to assist our customers to select products that are most suited to their needs. Unfortunately there are occasions when our customers need to return all or part of their order. In most cases books are returnable to the International Tax Institute subject to our Standard Returns Policy. This policy does not extend to:
Standard Returns Policy
We will be more than happy to accept books for return in any of the following cases:
Books supplied to customers in Canada should be returned in their original packaging to: The International Tax Institute Attn: Returns Department 377-454 Mississauga St., Niagara on the Lake ON L0S 1J0
Books supplied to international customers should be returned in their original packaging to: The International Tax Institute Attn: Returns Department 2315 Whirlpool St, Suite 277, Niagara Falls NY 14305 USA
The books remain your property until we have received them. We therefore encourage customers to return books by a traceable shipping method.
Returns are accepted at the discretion of The International Tax Institute.
Refunds will be given in the same tender type as the original payment. Please allow 14 days (in addition to the delivery time) for the return to be processed.
Our Customer Service department will be happy to assist with clarification of the above points - you can contact them by telephone at 416-955-4565 between the hours of 09:00 and 17:00(ET) Monday to Thursday and Friday 09:00 and 13:00(ET), by fax at: 416-955-4500 or by email at firstname.lastname@example.org
Alternate methods of placing an order
If you feel uncertain about giving details over the Internet, you can complete your order and give us your payment details over the telephone, by fax or by post. Please provide the following information: The book you'd like to order Shipping details Billing details, including the billing address if different from the shipping address E-mail address and/or phone number in case we need to contact you about your order Your credit card number
Choose from four methods of ordering:
The International Tax Institute accepts payment information online using advanced 128 bit SSL technology supplied through GeoTrust site security services.
The International Tax Institute and any associated company reserve the right to refuse service, terminate accounts, and/or cancel transactions in its discretion, if ITI believes that customer conduct is in violation or breach of any applicable law or ITI's terms and conditions. This does not affect your statutory rights as a consumer.
You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.
These terms and conditions are guaranteed by and constructed in accordance with Canadian Law with Canadian courts having exclusive jurisdiction.
ProRef recognizes the concern of our customers regarding privacy of information. All information you give to ProRef is stored securely, and is not accessible to other users. Rest assured that any information you give to ProRef will not be distributed to any other company outside of ProRef or its affiliated partners. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and within the guidelines of the Canadian Direct Marketing Association.